Let your customers connect with the best-suited agent on the basis of predefined routing parameters like language preferences, IVR selection, skill-based routing, preferred agent routing, and office hours configuration across all channels. Gain complete visibility into contact center operations in real-time and implement changes quickly to yield the best results. This improves the conversion rate and query resolution rate significantly, allowing supervisors to take control of real-time insights.
Agents can connect with just one click with their prospects, waiting time is reduced because agents do not need to manually dial a number. Ameyo proprietory auto-dialers include predictive dialer, progressive dialer, parallel predictive dialer, preview dialer, and PACE that match with your diverse business needs. Filter the calls with answering machine detection to only connect the agent when a human answers the call.
Thus, skipping the machine and allowing agents to focus on quality leads. Customers feel satisfied when their queries are resolved instantly. With a self-service IVR or bot integration, enable your customers to retrieve the answers that they are looking for at their own convenience. Allow the agents to sort tickets based on the heat index in a single click to identify urgent tickets that need instant action.
While resolving these tickets, help them find relevant information using the knowledge base, internal chat option, or access CRM application from within the unified desktop.
Explore how Telekom Malaysia became the new generation communication provider handling collection operations of leading finance and telecom companies across the globe.
Download Case Study. At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
It is a very effective solution that helps our agents. The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
View all Customers ». However, you have some competition. As a result, your competition is getting all of your overflow. Instead of giving your competition the upper hand, you outsource your overflow calls to SAS.
Our agents are able to answer basic service and pricing questions, provide quotes, and schedule service appointments for new customers. Your callers are able to get on and off the phone quickly without having to wait on hold or leave a message, and are happy they chose you! Successful businesses rely on customer retention, which is why you can rely on SAS. Allowing your callers to have a live voice to speak to no matter when they call will help increase customer satisfaction, which ultimately leads to customer retention and brand loyalty.
Whether your customers need help via phone, email or live chat, our dedicated agents are able to assist in more ways than one. Multi-channel supports gives your customers a sense of relief, and it gives your business the upper hand compared to your competition. Managing your own call center is expensive. If too much of your revenue is going to maintain your in-house call center, consider outsourcing to SAS. For telecommunications companies looking to reduce hold times, open up new agent groups without the added in-house expense, or reduce costs to stay competitive — SAS is your answer.
Live support for telecom companies Telecommunications Call Center Services High call volumes, not enough call center agents, and long hold-times are the norm in the telecom industry. Tune your business in and see what SAS has to offer. Affordable inbound call center solutions Give your customers the gift of live communication!
The situation A new development has been built, and your company is one of the providers that is able to provide service to that area. Our contact centers are spread across 22 locations and provide efficient telecom BPO outsourcing services to the companies.
Customer Acquisition With our support expertise, we make the process of customer acquisition simple and seamless. Sales Pricing and contract preparation Sales order taking Ordering support.
Operations Maintain optimum operational efficacy with our analytical tools and skilled workforce. Customer Service Logging and monitoring service requests Churn reduction Usage analytics Collection Detailed reporting and analysis.
Multilingual Capabilities. Omnichannel Support. Global Presence. How do I evaluate contact center or BPO partners? Will I lose control of quality if I choose any telecom outsourcing company? Why are so many businesses choosing to outsource their telecom management??
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